Return Request

(for exchange or refund)

Please fill out the form below. Once we receive your request, we will email you an authorization number, instructions for sending your product back, and a mailing address.

First Name:

Last Name:

Email Address:

Order Number:

Product(s)

Type of Return:
PLEASE NOTE: Orders placed using Paypal or Apple Pay as the payment method cannot be exchanged for a different item. If this order was placed using Paypal or Apple Pay, please select a different return option.

If this is an exchange, please list the item(s) you would like, and you will be contacted by one of our musicians.

(Please be as specific as possible; use a comma to separate multiple items.)

Reason for Return and Any Other Comments
(Your comments will be read by caring musicians.)

Return Policy FAQ

We guarantee your complete satisfaction for 15 days after your order is delivered.

We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, there are no restocking fees.

If the return results from the receipt of a damaged or defective product, or from our mistake, we will pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. We normally issue a factory-fresh product (pending return shipment confirmation using our prepaid return label) to get you playing music as soon as possible.

If the product is being returned because you do not like it, we refund the full purchase price of the product, but you are responsible for return shipping cost; we do not credit the original shipping charges paid at the time of order.

Typically we respond to your return request within 1-3 business days, often sooner!